What is the update policy for the enhanced options?
The first 12 months of enhanced option updates, from the date of purchase, are free; for another 12 months of updates the cost is 50.00 USD (Item #AC-Single) for one enhancement, 75.00 USD (Item #AC10-1) for up to three enhancements, or one region (Domestic, Asian, or European), 150.00 USD for 4 to 10 expansions (Item #AC10-2), or for a ProLine Bundle; and 225.00 USD for a ProLine bundle with any additional coverage (Item #AC10-3), per 12 month period. You are not required to purchase updates and can continue to operate the existing enhanced version for as long as you'd like. After a 12 month period the server will only make activation codes for the previous version unless the account is made current. You are also allowed to skip years and are not required to purchase the skipped years when you do choose to update your enhanced options.
The enhanced options update frequency averages 4 times per 12 month period. Unlike most PC-based software that doesn't provide competitive products to the factory tools, our updates include significant amounts of new enhanced coverage for a diverse set of manufacturers. The engineering effort is considerable to implement this constant and diverse new coverage for service professional-level tools; for that reason we are required to charge for our enhanced coverage updates. Comparing our updates cost to the competing manufacturers' factory tool's update cost will reveal our cost structure to be an amazing bargain.
