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Old 12-07-2016, 10:29 PM
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Default LE Customer Service

Last year, I purchased some Full Torque winter blend from Jim, and used it all last year in my 6.7 with no issues, nothing but good things to say about it. Fast forward to this morning, I filled my 6.0 with fuel about 2 days ago and added the treatment for this first time this year, and wouldn't you know it, I gelled up this morning and had to have it towed. I don't blame the product because it obviously works, I blame the station I got the fuel from. I called Jim up to see if anyone else has had issues, and he beyond took care of me. The guy and the company offered to send me a case of the product for FREE just to say sorry and earn my business back. Talk about A++ customer service! I will be a LE customer for life. No one else would stand behind a product like this, customer service is second to none. Thanks again Jim!


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  #2  
Old 12-07-2016, 10:33 PM
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Wow sweet deal!

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Old 12-08-2016, 01:28 AM
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Originally Posted by kyle.johns.9003 View Post
Wow sweet deal!

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I didn't want anything for free but he insisted. Worst part was definitely sitting in the cold truck, at -20 wind chill with the pregnant girlfriend along.... Didn't go over so well.

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Old 12-08-2016, 03:23 AM
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I meant Jim being g such a great guy to send that to you.. sounds like you have the same weather I have here in Calgary... It came out of nowhere...

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Old 12-08-2016, 07:01 AM
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Yeah Jim is the sh*t. I've met him twice. Dude is hilarious but also is a full believer in standing behind his product. Awesome guy to deal with and I would never go anywhere else for my fuel treatment or oil needs and this story here just goes to show why!
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2017 F350 CCLB 6.7 SRW Platinum - No Limit, Warren Diesel, Exergy, FASS Fuel Systems, Taterbilt Turbos, OUO, KING Racing, PMF
  #6  
Old 12-08-2016, 07:24 AM
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I can only agree with all above... I hope to meet him one day, seems like one cool ass guy.

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  #7  
Old 12-08-2016, 10:36 AM
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Originally Posted by kyle.johns.9003 View Post
I meant Jim being g such a great guy to send that to you.. sounds like you have the same weather I have here in Calgary... It came out of nowhere...

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Yeah last week it dumped 24 inches of snow in 2 days, we had some wind but overall fair weather for 3 days, and another blizzard. 50mph wind, 10 more inches, most of the state was closed down but to zero visibility and plows couldn't run so roads were drifted in. And now we hit the deep freeze. The next 10 days it's not even going to get above 0 degrees, during the day. Lows at night are as low as -21, not with wind chill. Talk about cold!

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Old 12-08-2016, 12:04 PM
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You in Montana?

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Old 12-08-2016, 02:07 PM
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You in Montana?

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North Dakota

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  #10  
Old 12-08-2016, 03:42 PM
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Wow. Fukk that! Thats extreme weather. Ill shut up about being cold in our 16 and 30 mph winds. You guys are definitely worse off.
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