BTS customer service ++++++!!!!

So, I pull into Lead Hill AR Friday at 4:00 PM (for a boys weekend on Bull Shoals Lake). As I'm heading to the state park boat ramp, I pull into BTS just wanting to buy some Schaffers trans fluid for a trans fluid change. I mention to one of the guys I have a small leak, and I mean small, wondering if its the pan gasket or drain plug gasket so I would pick up those also if needed. Next thing I know, Brian and one of his guys are under the truck diagnosing the leak. They tell me they want to pull the trans as the leak is at the base of dip stick tube. I said I have to launch my boat and maybe I'll do it next time I'm down. Brian grabs some keys to a 6.0 and tells me to go launch my boat and they will have it done by 5:00! Sure enough, I launch my boat and come back and they are just buttoning up my truck. The price? O.OO.
These guys really treat you like gold if you have one of their trans. My trans is at least 3 yrs old and they didn't even ask. I totally respect Brian as he has a pretty big operation now and he has no qualms about still sliding under a truck. Anyway, just thought I would share this experience. I just don't think you are going to do better.

as crazy as this sounds.... thats pretty much just a normal day in the life of Brian Thompson haha.

I hear stories like this weekly, which is downright awesome. I wouldnt buy e4 or 4r transmission parts anywhere else, ever.

That is awesome! That's how you earn (and keep) lifelong customers.

That's awesome. Brian and crew are good peeps for sure.

I've had one for over a year, and all I do is tow with it, it don't GO anywhere unless it's heavy, and there's NO way I would have anything else, PERIOD.

I want one.. thats alotta $ to save up though..

dietoremain said:

I want one.. thats alotta $ to save up though..

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Agreed....and TOTALLY worth it!! Brian's dedication to the quality of his work is as good as you'll find!

He has bent over backwards for us several times....

I just wanted to do it ONCE....

BigStroker said:

He has bent over backwards for us several times....

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Your your love life with Brian out of this....

this is a serious thread





:flipa:

I wish they did other trans just so I could have them building trans for everything I drive. The service IMO is actually better than the trans as even the best parts break but not so with their service and support.

subbed for awesomeness

It doesn't get better than BTS for service.

I will never run anything else.

He has done the same for me in the past and even bought me and the guys lunch while we were there. his trans is the single best investment I made for the truck. He is a great guy with a great product and has the single best customer service of any company that I have ever delt with.

I want!

What kind of warranty do they offer?

Thought it doesn't seem to matter because most get covered regardless

Guess im gonna have to drive to AR to get mine fixed......

Great people .....^ what is wrong with yours.

Wow that is awesome. Makes me kinda wish I had an Auto.

thats just brian being brian!!! he is top notch for sure... ill never buy parts for a 4r anywhere else.... bts all the way... ive had the same experience.