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Old 12-07-2016, 09:29 PM
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Default LE Customer Service

Last year, I purchased some Full Torque winter blend from Jim, and used it all last year in my 6.7 with no issues, nothing but good things to say about it. Fast forward to this morning, I filled my 6.0 with fuel about 2 days ago and added the treatment for this first time this year, and wouldn't you know it, I gelled up this morning and had to have it towed. I don't blame the product because it obviously works, I blame the station I got the fuel from. I called Jim up to see if anyone else has had issues, and he beyond took care of me. The guy and the company offered to send me a case of the product for FREE just to say sorry and earn my business back. Talk about A++ customer service! I will be a LE customer for life. No one else would stand behind a product like this, customer service is second to none. Thanks again Jim!


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Old 12-07-2016, 09:33 PM
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Wow sweet deal!

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Old 12-08-2016, 12:28 AM
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Wow sweet deal!

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I didn't want anything for free but he insisted. Worst part was definitely sitting in the cold truck, at -20 wind chill with the pregnant girlfriend along.... Didn't go over so well.

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Old 12-08-2016, 02:23 AM
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I meant Jim being g such a great guy to send that to you.. sounds like you have the same weather I have here in Calgary... It came out of nowhere...

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Old 12-08-2016, 06:01 AM
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Yeah Jim is the sh*t. I've met him twice. Dude is hilarious but also is a full believer in standing behind his product. Awesome guy to deal with and I would never go anywhere else for my fuel treatment or oil needs and this story here just goes to show why!
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Old 12-08-2016, 06:24 AM
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I can only agree with all above... I hope to meet him one day, seems like one cool ass guy.

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Old 12-08-2016, 09:36 AM
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Quote:
Originally Posted by kyle.johns.9003 View Post
I meant Jim being g such a great guy to send that to you.. sounds like you have the same weather I have here in Calgary... It came out of nowhere...

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Yeah last week it dumped 24 inches of snow in 2 days, we had some wind but overall fair weather for 3 days, and another blizzard. 50mph wind, 10 more inches, most of the state was closed down but to zero visibility and plows couldn't run so roads were drifted in. And now we hit the deep freeze. The next 10 days it's not even going to get above 0 degrees, during the day. Lows at night are as low as -21, not with wind chill. Talk about cold!

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Old 12-08-2016, 11:04 AM
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You in Montana?

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Old 12-08-2016, 01:07 PM
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You in Montana?

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North Dakota

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Old 12-08-2016, 02:42 PM
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Wow. Fukk that! Thats extreme weather. Ill shut up about being cold in our 16 and 30 mph winds. You guys are definitely worse off.
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Old 12-08-2016, 02:59 PM
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So since you posted all the facts
I am curious??
why did the fuel Gel if you were using their fuel additive with AntiGel ?

was it so cold it was outside their antigel limit or was the ratio off ?

you blame the station ? not winter blend ? or ??

i couldn't find much on the product doing a quick search of the LE site
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Old 12-08-2016, 03:30 PM
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I haven't had any gelling issues since switching to LE; however, it rarely gets as cold in Chicago as what the OP is dealing with. Before LE, I had tried Power Service and Howes, and I gelled with both of them. (At different times, I wasn't using both additives at once.) Honestly, I think the fuel quality at the station makes a bigger difference than which additive you use. I think LE is a great product, and Jim's service is second to none. That being said, I don't know if it can overcome a bad batch of fuel or fuel with too much biodiesel. Between the LE additive and avoiding certain gas stations, I was fine all of last year. This winter is supposed to be worse, so we'll see what happens.
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Old 12-08-2016, 03:37 PM
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Thanks
I have only used Power Service at 20* so nothing crazy

I don't see a lot on the Gel characteristics but power service has a much higher ratio recommendation for bio and below 0

i imagine Full Torque must also



Cold Weather Performance (2411)

Provides easier cold startups

Prevents fuel gelling by controlling wax formation

Lowers pour point and cold filter plugging point

Decreases cold flow temp

Inhibits ice formation
Available Versions

Full Torque™ W Diesel Fuel Improver (2411)
is recommended for use when temperatures
are at or below 35F (1.7C).
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Old 12-08-2016, 05:24 PM
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Quote:
Originally Posted by Zmann View Post
So since you posted all the facts
I am curious??
why did the fuel Gel if you were using their fuel additive with AntiGel ?

was it so cold it was outside their antigel limit or was the ratio off ?

you blame the station ? not winter blend ? or ??

i couldn't find much on the product doing a quick search of the LE site
I blame the fuel I got more so than the additive. I know it's a great additive, this was more about showing how great Jim's service is than knocking the product. I have 10 more COLD days ahead at least so we will see how it performs now. The ratio was correct, 8oz per 25 gallons.

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Old 12-08-2016, 05:47 PM
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Quote:
Originally Posted by Zmann View Post
So since you posted all the facts
I am curious??
why did the fuel Gel if you were using their fuel additive with AntiGel ?

was it so cold it was outside their antigel limit or was the ratio off ?

you blame the station ? not winter blend ? or ??

i couldn't find much on the product doing a quick search of the LE site
I have been using LE ft winter for over a year now.. been getting a ton of it for work. always had a gelling problem at some point every year in our machinery till I switched everything over to ft.. it is bad ass.. the 6.7 absolutely loves it..
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Originally Posted by 08Monster View Post
I blame the fuel I got more so than the additive. I know it's a great additive, this was more about showing how great Jim's service is than knocking the product. I have 10 more COLD days ahead at least so we will see how it performs now. The ratio was correct, 8oz per 25 gallons.

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I'm willing to bet that you got some watery fuel.. no additive can help that.. I realy doubt it gelled up.. I bet it froze!! we have some really chity fuel here in ny. some of the worst I have been around.. the ft winter cleans it right up..

live life full throttle

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Old 12-08-2016, 08:41 PM
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Only time I've ever had any gel was in WY with Howes at 2-3 times normal ratio. Several oil burners were running just fine. Asked a guy I knew and he asked where I got fuel. Told him (busiest station in town) he said that's your problem, get it across the street at Phillips 66. Granted it was 40 below, and never got that cold again while I was there...thank goodness. Took three days for the truck to run again.
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Old 12-08-2016, 08:42 PM
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...and Jim's helpfulness and customer service are awesome!
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Old 12-09-2016, 02:04 AM
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So far so good today.

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Old 12-09-2016, 07:11 AM
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Old 12-09-2016, 08:59 PM
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Fukk, that is cold. I saw -1 Thursday and went screw this garbage.
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Old 12-09-2016, 09:01 PM
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Fukk, that is cold. I saw -1 Thursday and went screw this garbage.
Lol tonight is going to be even colder. It's only 10pm and it's showing -16. I'll see what it gets to tonight on the way home from work. That will be about 3am.

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Old 12-10-2016, 02:31 AM
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Lol tonight is going to be even colder. It's only 10pm and it's showing -16. I'll see what it gets to tonight on the way home from work. That will be about 3am.

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Does the factory Ford sender only read to -17? That's what it's showing again today, all the banks I drove by were -22 down to -27. Making some ice tonight!

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Old 12-10-2016, 06:20 AM
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So, are you guys that are using fuel treatment buying Blended fuel from the station or straight #2? Around here our stations say they are blended for the correct time of year from Oct-April, with varying blends depending how cold it is. I have only found straight #2 around here at the truck stops with the large nozzles. I have Dirtymax for a winter beater this year which seems to want to gel easier than the other diesels I have run, so we'll see how that goes.
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Old 12-10-2016, 07:07 AM
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Originally Posted by 08Monster View Post
Does the factory Ford sender only read to -17? That's what it's showing again today, all the banks I drove by were -22 down to -27. Making some ice tonight!

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Were you in ND in 2010? I remember seeing -51 real temp on my phone and windchill close to -90 something, didn't get above zero for like 3 months or something
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Old 12-10-2016, 07:09 AM
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Originally Posted by bluedge8 View Post
So, are you guys that are using fuel treatment buying Blended fuel from the station or straight #2? Around here our stations say they are blended for the correct time of year from Oct-April, with varying blends depending how cold it is. I have only found straight #2 around here at the truck stops with the large nozzles. I have Dirtymax for a winter beater this year which seems to want to gel easier than the other diesels I have run, so we'll see how that goes.


All my customers here locally have tried both and have had gelling problems until they started treating. It's more the quality of the fuel before anything else. Most fuel is garbage. That's why Full Torque works so well. It's basically compensating for the fuels shortcomings. When we tested in Alaska with the Ice Road Truckers we didn't even use the winter formula. Their problem was mostly water and junk fuel.


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Old 12-10-2016, 07:22 AM
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And I am here thinking it 7th cold when the weather hits 60 now, may go down to 30s during winter but that's it. I am glad I live in Florida. Good luck to all of you that need to battle the cold up north. Stay warm and safe buds.

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Old 12-10-2016, 11:15 AM
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Quote:
Originally Posted by T_W6.7 View Post
Were you in ND in 2010? I remember seeing -51 real temp on my phone and windchill close to -90 something, didn't get above zero for like 3 months or something
Yep. Sxhool was cancelled that day. Lol

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Old 12-10-2016, 11:16 AM
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Quote:
Originally Posted by bluedge8 View Post
So, are you guys that are using fuel treatment buying Blended fuel from the station or straight #2? Around here our stations say they are blended for the correct time of year from Oct-April, with varying blends depending how cold it is. I have only found straight #2 around here at the truck stops with the large nozzles. I have Dirtymax for a winter beater this year which seems to want to gel easier than the other diesels I have run, so we'll see how that goes.
I run straight 2 and mix myself. I don't trust their "preblended". Plus, #1 fuel is horrible for trucks. Super dry, ****ty mileage, etc. Wears components way faster.

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Old 12-10-2016, 12:45 PM
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For the guys talking about bad fuel this little product might help with deciding where to get gas or even help filter at a bad station in a pinch...

http://www.mrfunnel.com/Mr._Funnel/Home.html

I know I'll have one in the truck at all times..

I currently have both of Jims winter and summer blend additives just waiting for a truck to use it In. Haha

Also picked up the gas treatment for my car and toys I'm looking forward to using, just need to get a couple small bottles to break it down...

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Old 12-15-2016, 01:43 AM
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So far so good tonight with full torque again!



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Old 01-02-2017, 07:02 AM
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Quote:
Originally Posted by 08Monster View Post
I run straight 2 and mix myself. I don't trust their "preblended". Plus, #1 fuel is horrible for trucks. Super dry, ****ty mileage, etc. Wears components way faster.

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Quote:
Originally Posted by 08Monster View Post
Yep. Sxhool was cancelled that day. Lol

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Quote:
Originally Posted by T_W6.7 View Post
Were you in ND in 2010? I remember seeing -51 real temp on my phone and windchill close to -90 something, didn't get above zero for like 3 months or something
I just left ND in Sept for for not so cold winters in western NC. part of me does miss the freezing and sub-zero temps though.
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Old 01-03-2017, 06:21 PM
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Howd you get from ND to Cruso, NC?
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