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Message: [QUOTE="carcare, post: 1140652, member: 16115"] FYI we (techs) get paid warranty time on repairs like yours. And guess what, it's usually 1/2--2/3 the normal time for the same job . Maybe they are puttin it off for other quick gravy jobs. From reading this post start to finish after my rant sounds like u are getting some pretty poor customer service. Ask the service manager for his manager, and so on. Then get to the owner /CEO/ whoever. Usually they will give you a couple names by the time u make it to that point. One of the guys they advise you to talk to next up the chain will probably be the one they say not to call. He won't care , or whatever. Then I'm sure they will give u the second guy and tell u he's the one to deal with. We'll guess what, deal with the first guy. They screen for those guys and few make it to that point. That will be your best option to make stuff happen. U are dealing w service writers and employees that get paid by the hour and politics in dealers is just shy of the White House Sent from my iPad using Tapatalk [/QUOTE]

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