Derek@Vision Diesel
New member
I am not one to complain about things much, but this has gone a little bit too far.
About 2 months ago we ordered a set of 6.0 heads, remans. Waited about 2 weeks and still saw nothing. Called them and sure enough the order had been dropped. So we took it with a grain of salt and accepted their apology, the heads were sent out 3rd day air and we were credited about $100 per head towards our next purchase. All was good and well, people do make mistakes!
Our next purchase rolls around and wouldn't you know it, the same thing happens. Dropped the ball. We ended up paying next day air because our customer desperately needed his truck. We ate that completely as they were un willing to help. They decided to send us new heads at reman price to help out. So again, we just looked the other way (stupid us).... They seemed extremely apologetic about it and the product seemed to be in great shape and ran good once installed.
A few orders went by just fine and as planned.
Then about 2 weeks ago we end up getting a set of "new" castings from them. We get them installed and the cab lowered down ready to fire it up. End up having a massive fuel leak. After an hour of messing with it we narrow it down to the recess for the copper washer on the feed port was machined too deep and not allowing it to seal. We made a homemade fix to get us by and clearwater ended up crediting us again for our next purchase. This ticked me off, especially when they wouldn't believe what was happening. It took hours of phone time to get anything out of them.
Should have learned our lesson by now... but of course not.
Here we are on July 1st, we are installing 2 more reman heads. Torque them down and go to put glow plugs in.... glow plug threads are completely rusted up and destroyed. Looked like it had been years since the damaged had happened. Again they don't believe it and we have to send pictures and what not. Just got off the phone with them and the best they can do is send a new one via 3rd day select and we will have it by Friday. No reimbursement for time or parts, just a new head will arrive in a week.
I am sure you see where I am going with this. Not to mention the terrible product, but the customer service is about as bad as it comes. Not a single person there was kind or polite on the phone, the bosses are definitely the worst. There is no customer relation what so ever.
Take this warning as we learned the hard way. Spend the extra money and avoid ClearWater Cylinder Head. Tell your friends and feel free to spread the word.
Rant over
About 2 months ago we ordered a set of 6.0 heads, remans. Waited about 2 weeks and still saw nothing. Called them and sure enough the order had been dropped. So we took it with a grain of salt and accepted their apology, the heads were sent out 3rd day air and we were credited about $100 per head towards our next purchase. All was good and well, people do make mistakes!
Our next purchase rolls around and wouldn't you know it, the same thing happens. Dropped the ball. We ended up paying next day air because our customer desperately needed his truck. We ate that completely as they were un willing to help. They decided to send us new heads at reman price to help out. So again, we just looked the other way (stupid us).... They seemed extremely apologetic about it and the product seemed to be in great shape and ran good once installed.
A few orders went by just fine and as planned.
Then about 2 weeks ago we end up getting a set of "new" castings from them. We get them installed and the cab lowered down ready to fire it up. End up having a massive fuel leak. After an hour of messing with it we narrow it down to the recess for the copper washer on the feed port was machined too deep and not allowing it to seal. We made a homemade fix to get us by and clearwater ended up crediting us again for our next purchase. This ticked me off, especially when they wouldn't believe what was happening. It took hours of phone time to get anything out of them.
Should have learned our lesson by now... but of course not.
Here we are on July 1st, we are installing 2 more reman heads. Torque them down and go to put glow plugs in.... glow plug threads are completely rusted up and destroyed. Looked like it had been years since the damaged had happened. Again they don't believe it and we have to send pictures and what not. Just got off the phone with them and the best they can do is send a new one via 3rd day select and we will have it by Friday. No reimbursement for time or parts, just a new head will arrive in a week.
I am sure you see where I am going with this. Not to mention the terrible product, but the customer service is about as bad as it comes. Not a single person there was kind or polite on the phone, the bosses are definitely the worst. There is no customer relation what so ever.
Take this warning as we learned the hard way. Spend the extra money and avoid ClearWater Cylinder Head. Tell your friends and feel free to spread the word.
Rant over
