This thread is pretty full of whiners, complainers, and blame givers, but it looks like after you sift through all the bs, there are a lot of good points made, and well thought-out comments. Based on the information given, a guy who knows nothing about the kits before hand can skip over the retarded posts and see what really is offered, and the value of what each kit includes. Is there room for improvement in each kit available? Yeah, I think so. As we get time, we will address those points on our products.
A lot of what is going on in this thread boils down to opinion, and here's mine: I personally believe the Elite kit is the superior product, but for a lot of people, the added price to have it done our way is not worth it. I'm not here to point out flaws, or criticize our competitors based on what I see as inferiorities. The intelligent customer can draw their own conclusion. I do see aspects of all twin pump kits available I wish we could tie into our own, but can't based on design & cost limitations, while still maintaining our quality standard.
I certainly do appreciate our competitors not doing complete knock-offs, as we were the first with a successful production unit, and the only one for quite some time. All available twin pump kits IMO are different enough that the way I see it, each company can call their own. We've been the first to market on a lot of things, especially with the 6.4, but that doesn't mean nobody else is allowed to produce similar products. If we cared enough, we would patent things, and use legal action to protect ourselves. We especially saw it coming when we released our 6.4 EGR delete and wastegate kits. If it's simple enough, everybody will do it.
On a side note in regard to our customer service I would like to point out a couple things. #1- it can be difficult to contact us at times, and I apologize for that. #2- I return every single PM I receive. I also call back every single person who leaves at message at my extension (105) if I miss their call. If you're having trouble getting through the general sales line, try me. BTW, I'm only on the phones 3 hrs a day, spending the rest of the day in the shop, so yeah, it's a challenge. There may be an occasional message I forget, or overlook, and if that's the case, I'm sorry. It's not intentional.
I should also point out that a lot of our parts require quite a bit of technical expertise. (as do the other twin pump kits mentioned in this thread) I know there are complaints out there about people trying to get a hold of us. there is definitely room for improvement, but there are many more success stories than complaints. When we do have dissatisfied customers, we do our best to remedy the situation. We actually sell a pretty large amount of these kits, and a lot of the time we spend on the phones is used taking care of customers needing tech support installing something like this. There are a lot of joe-blow diesel service shops out there that buy our stuff, and have unqualified guys needing a lot of help to make this stuff work. You can't just hire some punk off the street, and expect him to be able to successfully help a guy in this situation with most of the parts we sell. I don't know how other manufacturers handle it, but unless the guy is flat-out stupid, and in way over his head (in which case we recommend they take it to someone qualified), we will take the time to coach people through this stuff. I hope at least a few of the things I mentioned can help people decide which kit is for them as that's the intention of my post. To the OP, sorry for the partial derail. Carry on.
opcorn::flipa:
