Icon warranty issues!!! Not happy

Ctsvnino · Oct 7, 2015

So I have stage 1 4.5 lift and my both my rear shocks are leaking fluid!! It's not even 6months old. So I call them seeing what's the process was to send get new ones. To make it short and simple they want me to send these shocks in and not have a truck till they fixed. I told them it's my only vehicle how can they make someone just wait. I need my truck for work and my stock shocks are gone so now what icon?!

Six_Sloww · Oct 7, 2015

Pretty standard as far as warranty goes, most people won't send you new parts until they get the old stuff

300000 and counting · Oct 7, 2015

My advise to you is ask them if you can buy a set from them or they put a hold on your card for the cost of the shocks until they get yours in return. Just like dealing with cores.

getstroked27 · Oct 7, 2015

Agreed^^ we do that all the time.

Inline6359 · Oct 7, 2015

What's the difference in driving the truck with blown out shocks or no shocks at all?

Justin@DP-Tuner · Oct 7, 2015

300 said:
My advise to you is ask them if you can buy a set from them or they put a hold on your card for the cost of the shocks until they get yours in return. Just like dealing with cores.

:whs:

This is what I would do as well. I am sure they will work with you.

HS-MotorsportsDallas · Oct 7, 2015

That's pretty standard for warranty claims. It's unfortunate to ever have to warranty something from a manufacturer's standpoint but, if a manufacturer sent out a new part every time there was a warranty, they would just have a big pile of useless parts sitting around they can't sell. Nobody would appreciate buying a new kit with someone's warranty parts in it anymore than buying a kit and having to get a part warrantied in the first place.

josh@thedieselcartel · Oct 7, 2015

Chances are they will repair your current shocks though so buying two new ones would be on you if thats the route you chose to go.

CATDiezel · Oct 8, 2015

Life of the aftermarket world..... should have stayed stock if warranty work being done was an issue. Even then they KEEP the entire truck.

TyCorr · Oct 8, 2015

Buy new shocks. All around. Send the icons in. Get refurbed. Sell them. They dont sound like they are going to be a long term part yo have anyway.

powerstrokedkid87 · Oct 8, 2015

try to reach out to where you go the lift and see if they can do anything for you. I know in the past icon has sent us a replacement with a return label. But sounds like they may not be doing that anymore.

Ctsvnino · Oct 8, 2015

I understand the policy just got upset with them. Everything done just waiting to hear from them back to see what's wrong

bigrpowr · Oct 9, 2015

I'm a icon distributor. If you have an issue going forwarder me know. I'll send you replacements if needed.

gfulton · Oct 9, 2015

TyCorr said:
Buy new shocks. All around. Send the icons in. Get refurbed. Sell them. They dont sound like they are going to be a long term part yo have anyway.

This and get Fox this time........