mind if I smoke
New member
I try not to splatter people on here. I know that for my one bad story that there is probably 10 good ones. I just want to tell my story so that others may know what kind of experience I had and what kind of shop they will be dealing with before giving them your hard earned money.
Simple order, a set of 220-100 injectors with 7 hole nozzles with new spool valves from Maryland Performance Diesel
Two days after placing my order I received a call that they no longer offer new spool valves. I was assured that they have full confidence in their injectors and that with the warranty they should be fine. I told them to go ahead without the new valves. They informed me that I would receive an email with the tracking information when they left the shop. Sometime later the injectors just showed up, no email or nothing. Obviously the first thing I did was open my new injectors and look at the 7 hole nozzles. Sadly they were not there. I called Maryland the next day and was informed that they had a two month backorder on the 7 hole nozzles. So instead of call or emailing me and letting me know of the back order they sent me the wrong ones hoping I would not notice. Whatever fine I need these injectors. So I installed them anyways. After installing them I had two injectors with bad spool valves. I removed all 8 injectors and sent them over night to be rebuilt. After being rebuilt they sat at Maryland for three days while they decided to send them to me. There was a three day gap between when they said they were completed and when the shipping ticket was created. After receiving them they ran fine. Not great or good but fine. 2000 miles later another injector falls out. I once again pay to have the injectors removed and send to Maryland. Again taking over a week to rebuild them and ship them off. I get to 5000 miles and guess what, another injector goes bad. Same verse as before. Nothing we can do send them in. I do the dance wait and wait and pay and pay. Get them back and they run ok. Here we are with less than 15000 miles on them and I have had another injector go down. Again I pay to have it removed and shipped to them. They received the injectors last Monday and as of 11 am today they have not left their facility. I have asked for some kind of compensation or assistance seeing as I have had to pay to remove them and to ship them four times now. Only to be told that there is nothing they can do and that they have done nothing wrong. I want everyone to keep in mind that this entire time not once did I get to speak to an owner or even a manager. Just some midgrade sales person. I want everyone to know my story and to think twice before ordering. It’s like working with a bunch of children. I run a machine shop here in Knoxville and I know that if a part comes back as GM I am involved not only with correcting the issue but will personaly speak with the customer. Now if that same part comes back a second time the owner will not only rip my a$$ open, he will personally deal with the customer from there on out. I understand that errors happen but not one thing has been done to help the customer. I ask for them to call me nothing. I ask for an email nothing. Terrible products and even worse customer service. The diesel world is a small and it kills me how these shops just don’t give a $#!t about their customers. Call around before buying you injectors. Sorry for the story and my rant. Again I don't like putting these things on here but I'm out of ideas and don't want people to go through what I have.
Simple order, a set of 220-100 injectors with 7 hole nozzles with new spool valves from Maryland Performance Diesel
Two days after placing my order I received a call that they no longer offer new spool valves. I was assured that they have full confidence in their injectors and that with the warranty they should be fine. I told them to go ahead without the new valves. They informed me that I would receive an email with the tracking information when they left the shop. Sometime later the injectors just showed up, no email or nothing. Obviously the first thing I did was open my new injectors and look at the 7 hole nozzles. Sadly they were not there. I called Maryland the next day and was informed that they had a two month backorder on the 7 hole nozzles. So instead of call or emailing me and letting me know of the back order they sent me the wrong ones hoping I would not notice. Whatever fine I need these injectors. So I installed them anyways. After installing them I had two injectors with bad spool valves. I removed all 8 injectors and sent them over night to be rebuilt. After being rebuilt they sat at Maryland for three days while they decided to send them to me. There was a three day gap between when they said they were completed and when the shipping ticket was created. After receiving them they ran fine. Not great or good but fine. 2000 miles later another injector falls out. I once again pay to have the injectors removed and send to Maryland. Again taking over a week to rebuild them and ship them off. I get to 5000 miles and guess what, another injector goes bad. Same verse as before. Nothing we can do send them in. I do the dance wait and wait and pay and pay. Get them back and they run ok. Here we are with less than 15000 miles on them and I have had another injector go down. Again I pay to have it removed and shipped to them. They received the injectors last Monday and as of 11 am today they have not left their facility. I have asked for some kind of compensation or assistance seeing as I have had to pay to remove them and to ship them four times now. Only to be told that there is nothing they can do and that they have done nothing wrong. I want everyone to keep in mind that this entire time not once did I get to speak to an owner or even a manager. Just some midgrade sales person. I want everyone to know my story and to think twice before ordering. It’s like working with a bunch of children. I run a machine shop here in Knoxville and I know that if a part comes back as GM I am involved not only with correcting the issue but will personaly speak with the customer. Now if that same part comes back a second time the owner will not only rip my a$$ open, he will personally deal with the customer from there on out. I understand that errors happen but not one thing has been done to help the customer. I ask for them to call me nothing. I ask for an email nothing. Terrible products and even worse customer service. The diesel world is a small and it kills me how these shops just don’t give a $#!t about their customers. Call around before buying you injectors. Sorry for the story and my rant. Again I don't like putting these things on here but I'm out of ideas and don't want people to go through what I have.
