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Message: [QUOTE="Jennifer@Dieselsite, post: 1462421, member: 7751"] I will answer it honestly: No. We would just warranty the pump. If that person wanted to talk to the owners about special circumstances, we obviously can evaluate, but our warranty is to replace and or repair the product only. No labor either. And unfortunately, this is pretty industry norm for manufacturers. I wouldn't expect Dyno Proven to be obligated to do so either BUT that decision can always be made by the owner if they wanted to. Just because a policy states something doesn't mean special arrangements couldn't be made. I had a glass tank for my salt water aquarium break once from a faulty caulk line. I lost all my coral, all my fish, and all my time spent on it. The manufacturer of the tank sent me a replacement and even expedited the replacement for me but they would not cover what I lost from the tank breaking. I hated them for awhile, I bitched for days, but working here has made me realize why it's just not a reasonable thing to expect. If that glass tank company had to reimburse me for everything I'd lost and also do it for all their other customers, how are they going to stay in business? Even if it was a rare circumstance for them. The value of one customers replacement fish might be $10 and then sure a good company would want to cover it but in my circumstance? It was not $10 and then you're just a bad company to cover the $10 guy but not the weirdo person who just dumped 6 months worth of salary into fish she can't even eat. EDIT - Here's a copy paste of a very well known and reputable manufacturer for turbos, transmissions, etc in the industry just to kind of reiterate how common this is for manufacturers: We don't currently write our own warranty in such lawyer lingo but I'm pretty sure it states: "we cover our product and not damages or costs incurred from warranty claims on it." Please, though, correct me if I'm reading it wrong. [/QUOTE]