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Message: [QUOTE="williamallen13, post: 1335431, member: 22196"] The Friday after I put the gasket on and it looked at by a Ford tech I tried to contact you for help with the tunes and you never answered my email so I emailed again and you said you'll look into it Monday. Monday you never called so I emailed again and you said contact PIP. I did and got no reply. Then I noticed the unauthorized transaction so I contacted you about that. You replied real fast then. When I paid I was told by Luke the total was $349 period. I have an invoice showing $349. When your employee makes a mistake on a price you don't make unauthorized transactions to fix it. You call the customer first and ask if you want the money or you just use IT as a learning experience. I paid your company for the tunes so you can at least give me some advice on how the truck should or shouldn't be running. You should also try to contact PIP when I got no reply. I did not pay pip for anything, I paid you. Lije I said I have tried to contact them and have gotten no response. Someone else commented about once no limit gets your money there's no customer service, I should have listened. As for the unauthorized transaction for the additional $100, that and the whole amount is being worked out with my c.c. company since I have not gotten what I paid for which are functioning tunes that work properly. The truck has a bad fuel knock, spools like crap, and smokes like hell. But then again it is an obsolete device so I'm sure that's the problem. [/QUOTE]

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