i ordered an intake and a chip with tony's tunes on it a couple years ago. Raul, i believe, was the guy to talk to. They were good to me. Customer service seems to be a thing of the past. Im waitin on two tuners rite now, to get my rebuilt 7.3 runnin rite. One of which hasnt responded for 3 weeks now. Nothin like spendin a butt load on a rebuild and not be able to drive it.