2013 with H&S XRT Pro

syrupdawg · Dec 25, 2015

I have a used XRT Pro that came off of a customers truckthat was a 2013 and selling it to another customer that has a 2013. It won't recognize the new truck even though it shows support for 2013-2014 6.7 Ford. Here is what it says. Is there any way I can update it for it to work on the new truck?

Sportchassis06 · Dec 25, 2015

Product knowledge would be a good thing to learn.Especially,if you're a retailer

Sent from my iPhone using Tapatalk

syrupdawg · Dec 25, 2015

Sportchassis06 said:
Product knowledge would be a good thing to learn.Especially,if you're a retailer

Sent from my iPhone using Tapatalk

Yea I would if I had ever run into this problem before. Also wouldn't be a problem if it wasn't Christmas so I could make a phone call to some friend but didn't want to disturb them during the holidays so I figured I'd post here to see if anyone knew why it won't go on this 2013 when it came off another 2013.

My product knowledge of h&s products isn't very good as I haven't actually sold a new XRT Pro or mini maxx since very beginning of 2014.

Powerstroke Racer · Dec 25, 2015

syrupdawg said:
I have a used XRT Pro that came off of a customers truckthat was a 2013 and selling it to another customer that has a 2013. It won't recognize the new truck even though it shows support for 2013-2014 6.7 Ford. Here is what it says. Is there any way I can update it for it to work on the new truck?

the XRT is missing that file, what is your email address? I have the file I can send you.

syrupdawg · Dec 25, 2015

Powerstroke Racer said:
the XRT is missing that file, what is your email address? I have the file I can send you.

Sent you a PM. Thank you for the help Mr. Lott

drunk on diesel · Dec 25, 2015

Get ready to send him the trans file too

The unit just needs updating

Sterling6.7 · Dec 25, 2015

Were you able to update via H&S website?

syrupdawg · Dec 25, 2015

Sterling6.7 said:
Were you able to update via H&S website?

Haven't tried yet. Been at family functions since last night. I've got some newer H&S files on my computer from sometime in 2014 I believe but hadn't put them on the SD card yet

drunk on diesel · Dec 25, 2015

Yes, you can update via the H&S website.

Ford has released a TON of tunes just in 2015 alone. If the truck has seen the Ford house this year, your update files from 2014 are probably out of date.