SevenThree
Active member
where the ef is the like button...
Elite Diesel Engineering - Turbo Kit Order - Only the Facts
- Thread starter Joe@Ideal
- Start date
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where the ef is the like button...
This is not about just a turbo kit, or just one company for that matter.
Its about customer relation before AND after the sale. NOBODY being able to answer a phone or return emails for weeks on end is a problem at a business.
Example:
The 08 in my sig I purchased from an individual very soon after the build was finished on it.
The warranty on that build was supposed to extend into Dec. of this year for him. Now I do not know if Elite would have honored that warranty to another buyer, nor is that the point. It would have been very nice to know if that would have transferred, but the original owner was never able to get in touch with Elite the month or so prior to me purchasing it to find out.
So essentially now I have a 36K Elite built water fountain, (with less miles than an oil change on it) that I cannot even get in touch with anybody about for more parts, warranty, advice....etc...
I also know there are numerous others on here with similar type issues.
This is not a call out to anyone. Just a point about a business getting too big to run efficiently.
There are several business's in this industry that seem to take forever to produce their product on time.
If you are too busy to talk to potential and/or previous customers, then it might be time for a revamp. IMO.
Its about customer relation before AND after the sale. NOBODY being able to answer a phone or return emails for weeks on end is a problem at a business.
Example:
The 08 in my sig I purchased from an individual very soon after the build was finished on it.
The warranty on that build was supposed to extend into Dec. of this year for him. Now I do not know if Elite would have honored that warranty to another buyer, nor is that the point. It would have been very nice to know if that would have transferred, but the original owner was never able to get in touch with Elite the month or so prior to me purchasing it to find out.
So essentially now I have a 36K Elite built water fountain, (with less miles than an oil change on it) that I cannot even get in touch with anybody about for more parts, warranty, advice....etc...
I also know there are numerous others on here with similar type issues.
This is not a call out to anyone. Just a point about a business getting too big to run efficiently.
There are several business's in this industry that seem to take forever to produce their product on time.
If you are too busy to talk to potential and/or previous customers, then it might be time for a revamp. IMO.
4tonGT40
New member
I understand how this could get frustrating to customers, but If this happens as much as people say it does,by the looks in this thread, why not just buy what you need from someone else?
David N
Active member
Exactly.
It's funny to see all the nut swingers on here coming out to voice their opinion, just because its Elite diesel on the chopping block.
Dan
New member
pics..... or gtfo! haha
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Why in the *** are you here? Aren't the phones ringing off the hook?
Dan
New member
this might sound a little rude or whatever but there is only one ELITE DIESEL
and you have to wait.. if you cant wait, theres no other option but to go elsewhere.. everyone should know that the elite experience takes time... its a long term relationship where you pay and then wait! and then love every min of the finished product...
Spatel23
Moderator
Dan....stfu
4tonGT40
New member
In that answer, lies the problem. Not to sound like a prick..If I was unhappy with how I was being treated by a company, my money goes somewhere else..IMO..
Dan
New member
..... ok whatever
Coxey Diesel
New member
Who the hell drinks water? It's still the weekend.
12stroker
New member
opcorn: and beer LOL
Ad8 PRODIGY
New member
Coxey Diesel
New member
Fixed it for ya.
Elite tends to get behind but their stuff is obviously top notch. I think a bit more honesty on where they stand with products may help but if you're in a pickle and need a truck back in a hurry I'm not too sure an upgraded piece in a first run scenario would be the best idea.
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HD F250
Active member
That made me laugh out loud! I was wondering when you would drop by and leave a little something. LOL
Powerstroke214
Active member
morepower02
New member
Shush. You kids were in diapers when some of is started moding these trucks..
Powerstroke214
Active member
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