Let's see how you will answer this.....
If someone bought a Dieselsite Adrenaline HPOP and within the warranty period this happened. Would you pay for the motor/injectors to be cleaned? Or would you just warranty the pump?
Billy T.
[email protected]
I will answer it honestly:
No. We would just warranty the pump. If that person wanted to talk to the owners about special circumstances, we obviously can evaluate, but our warranty is to replace and or repair the product only. No labor either. And unfortunately, this is pretty industry norm for manufacturers.
I wouldn't expect Dyno Proven to be obligated to do so either BUT that decision can always be made by the owner if they wanted to. Just because a policy states something doesn't mean special arrangements couldn't be made.
I had a glass tank for my salt water aquarium break once from a faulty caulk line. I lost all my coral, all my fish, and all my time spent on it. The manufacturer of the tank sent me a replacement and even expedited the replacement for me but they would not cover what I lost from the tank breaking. I hated them for awhile, I bitched for days, but working here has made me realize why it's just not a reasonable thing to expect. If that glass tank company had to reimburse me for everything I'd lost and also do it for all their other customers, how are they going to stay in business? Even if it was a rare circumstance for them. The value of one customers replacement fish might be $10 and then sure a good company would want to cover it but in my circumstance? It was not $10 and then you're just a bad company to cover the $10 guy but not the weirdo person who just dumped 6 months worth of salary into fish she can't even eat.
EDIT - Here's a copy paste of a very well known and reputable manufacturer for turbos, transmissions, etc in the industry just to kind of reiterate how common this is for manufacturers:
Until the Seller has approved a warranty claim, the Buyer will be responsible for all costs.
Replacement parts and the labor costs incurred by the removal and replacement of the product
while performing warranty work will be the responsibility of the Buyer. In no case does the
obligation of the Seller exceed the original purchase price of the product as indicated on the
original bill of sale or receipt. Under no circumstances will the Seller be liable for any travel time
incurred in diagnosis for defects, or any other contingent expenses.
The Seller also disclaims any liability for incidental or consequential damages including but not
limited to, repair labor, rental vehicles, hotel cost or any other inconvenience cost.
Other than as expressly set forth herein, the Seller, together with its distributors, jobbers and
dealers shall in no way be responsible for the product’s proper use and service. In no event shall
the Seller be liable for any special, incidental, indirect or consequential damages of any kind or
nature, whether or not the Buyer was advised of the possibility of damage, arising or resulting
from the use or performance of the product, and the Buyer hereby waives any and all such
claims.
We don't currently write our own warranty in such lawyer lingo but I'm pretty sure it states: "we cover our product and not damages or costs incurred from warranty claims on it." Please, though, correct me if I'm reading it wrong.