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Message: [QUOTE="Tim @ P.I.S., post: 1015670, member: 744"] Nope. That is why we have a warranty. Without digging through every file I can tell you 99% of the claims we have had were issues found upon startup. We have a very small a out of claims, actually last I checked we were at less than .25% Apparently we on rare occasion have an injector that goes through our extremely struck processes that show absolute balance on our bench that just refuses to react the same way once installed in an engine verses our flowbench. We are still slowly chewing away at this issue. It arises not so often so testing is taking a while. What gets me is if a product is going to fail due to workmanship or a bad new component it's going to happen soon after install. That's why we give 12 months as a buffer. Giving two - five - or even "lifetime" warranties opens a company up to all kinds of issues. Usually not ending good from my perspective. I can not count how many times I receive business from competitors customers because they would not warranty their injectors for this or that reason. Either something in the fine print they didn't read or they were just tired after shipping them back three different times and they came back running the same way every time. Not calling anyone out here. But when I buy products for my own personal vehicles I tend to the research and buy the best product. This never seems to be the product that is the cheapest and or have the best warranty. Just my .02 looking from the outside. You are absolutely correct customer service is key. It's a shame how many companies have no clue of what is said about their customer service from those that have used it. Unfortunately our retail prices continue to rise. But with the more R&D we perform, the more work and process we put I to our product and the more NEW parts we use we can simply can not offer a product for less and stay in business. Even our dealers tend to complain. But they also realize the money they save when there is low to zero issues they have to field after the product is sold. Typically only dealing with more business from the recommendations from these happy customers. [/QUOTE]