Dissapointed

Harleyx

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Guess a 100 tunes a day at 65 a pop (6500 per day) isn't enough to take care of paying customers.
 

Strictly Diesel

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it's just clear that customer service has been lost between the "take all dollars" mentality that diesel shops have now a days.
This goes 2 ways...it sounds to me that you have already gotten several free rewrites. As some point, I would expect a modest charge for the labor/time involved. There is a "give me everything for cheap or free, you don't need to make a profit to keep your doors open" mentality from a lot of the diesel crowd these days...one that I attribute to the many people coming over to our industry from the import scene and expecting to get diesel products for honda prices. I know a LOT of people in this business and the overall mentality from us shops is NOT "take all dollars", it's "offer good products at fair prices that still allow us to pay our staff, feed our families and grow our business". We are NOT a bunch of overpaid CEOs sitting in fancy offices raking in the cash, despite what you might think...we work our butts off for what we earn...cut us some slack!

It doesn't matter what tuner you are talking about, they all have a lot of time involved in what they do, whether it's dyno time, class time, "live tuning" time, personal seat time...it isn't something you just sit down and do in 4 seconds. You may think it's "just a few clicks", but the reality is that it is their livelihood, a skill they have crafted over a period of time, you are paying for their experience and knowledge just as much as you are paying for those "clicks". If that bothers you, please just purchase the tuning software and do it yourself...otherwise, pick your tuner and pay what they need you to pay to get their product and the necessary updates as you change your combination.

Harleyx said:
Guess a 100 tunes a day at 65 a pop (6500 per day) isn't enough to take care of paying customers.
BTW, this sounds a little bit like "let the 1% pay, I should get mine for free". Socialism for diesel tuning now? You don't get to go to the grocery store and tell the cashier "I saw that the guy in front of my had $300 in groceries, what you made on those should more than cover mine...besides, I've shopped here a bunch already." What difference does it make how many other tunes a tuner has sold that day and how much they made on them. For all you know, out of that 100 tunes, a bunch of them may have been FREE re-writes like you have already gotten several times. Regardless, the money they brought in doing tuning for other people has NOTHING to do with the cost of doing tuning for you.
 

InnovativeDiesel

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I believe this is JJ Heiden, from the previous Dozer's Diesel.

We sent you a ton of free tunes for your "shop truck". As you stated " you are no longer a dealer with us as Dozer's Diesel", because you no longer run with this business name. Therefore, we are unable to offer free tunes.

As a business owner, it would seem clear that we cannot tune trucks for free. We have business expenses like everyone else.

Thanks
 

AirFishAutomotive

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well I can tell you that this is going to go south very quickly if DD is brought up




and if it isn't whatever, but to the op, if there tunes suck so bad then why not just go somewhere else, its not hard
 

sootie

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I believe this is JJ Heiden, from the previous Dozer's Diesel.

We sent you a ton of free tunes for your "shop truck". As you stated " you are no longer a dealer with us as Dozer's Diesel", because you no longer run with this business name. Therefore, we are unable to offer free tunes.

As a business owner, it would seem clear that we cannot tune trucks for free. We have business expenses like everyone else.

Thanks

Wow. That makes a lot of his posts/threads clearer now....
 

Strictly Diesel

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Take a lot of nerve to trash talk the "mentality" of today's diesel shops, after all the BS he pulled when he ran one. Bitter much?
 
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When you say that you requested tuning changes for your 369 are you saying you had tunes written specifically for that turbo before and you want them adjusted now or did you have a different turbo before and now want the tunes "adjusted" for the the new turbo? If you believe that, getting tunes "adjusted" by a tuner after the first initial tune means getting a different tune for a different setup, I believe you are sorely mistaken. I'm not a tuner by any stretch of the imagination but I'm pretty sure that when someone says they will do updates on your tune it refers to things like shift points and fueling based on your current setup. If you change hardware, you buy a new tune.

I will also agree with Dennis in saying that, the amount of business someone has done before you, after you or that day specifically has nothing to do with your circumstance. Just because you have bought the last 6 iPhones and Apple brought in billions of dollars last year, does not put you on the Christmas bonus list for the latest phone.

I will also say that, anyone that thinks "adjusting" a tune only requires a few simple clicks of a mouse, is kidding their self. There are a few things that only require a few minutes but they are few. Anyone that simply punches in a few changes to any given tune and shoots it out the door makes it very easy to distinguish the difference in quality tuners and witches brew wonder boys.

I think you have been treated more than fair. If you don't like that, go somewhere else. Besides, they have 99 other people to take care of today, right?

But I have no dog in this fight so I'm going to go drink eggnog and have a Merry Christmas. I hope you all do the same!
 

Harleyx

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I believe this is JJ Heiden, from the previous Dozer's Diesel.

We sent you a ton of free tunes for your "shop truck". As you stated " you are no longer a dealer with us as Dozer's Diesel", because you no longer run with this business name. Therefore, we are unable to offer free tunes.

As a business owner, it would seem clear that we cannot tune trucks for free. We have business expenses like everyone else.

Thanks

This isn't JJ heiden. My name is Taylor Davis and have repetitively tried to contact you over the telephone with no response. I simply got the reply, eric is here, but in a meeting. Call back later.
 

Harleyx

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And that it would be 65.00 to update your tunes. And that you guys have weekly meetings about how you no longer rewrite tunes for free, verbatim from ted. Alex at ********** has always taken care of me being I couldn't ever get a hold of eric directly. I just wanted a simple update for my s369. That is all. Clearly the general opinion is pay the piper to hit copy paste send on the email for a tune that's problably been written 200 times. I have already gotten tunes from someone else and they are much better than the crappy shifting trans roasting converter locking and unlocking tunes I've constantly needed changes to. Thanks for the response not even knowing who you are talking to before even sending me a pm! Nice.
 

Harleyx

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Wow. If the OP = JJ..........just wow.

.

Wrong. My name is Taylor Davis in Smyrna, georgia. I have deAlt with pozers myself and have war stories from military friends of mine. Turbos not recieved, kits leaking, etc. I am own a harley shop and am a harley mechanic with an 06 and 14 6.7. I just joined here about a month ago when we started working on my 6.0 gasket job and turbo.
 

Vader's Fury

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Wow, do you think before you speak or do words just flow from your mouth like diarrhea?

Sounds to me like you should become a tuner and then you can make your millions just hitting copy, paste, send on the email for a tune that you wrote 200 times.

Problem solved and your now a millionaire....
 

04cr450

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I am glad to pay for any tunes write for me. It's tunes! The brain for your truck! It's business- I know how it is. I don't do free repairs in my small business- I expect to pay a business that performs work for me.
Problems these days is the general public think us business owners sleep in money(complete opposite ) and want it all for free esp performance side of parts. Yet u will pay infinite dollars on your itunes, apps etc (just and example ).
 

Harleyx

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Wow, do you think before you speak or do words just flow from your mouth like diarrhea?

Sounds to me like you should become a tuner and then you can make your millions just hitting copy, paste, send on the email for a tune that you wrote 200 times.

Problem solved and your now a millionaire....

As cocky as ted ar innova tive sounds, they dont need the small guys tune, sounds like I need to buy my own sct tuning license and go for it. I have a bud with a mustang shop with the licence but haven't ever messed with the diesel tunes.
 

Snake

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When you say that you requested tuning changes for your 369 are you saying you had tunes written specifically for that turbo before and you want them adjusted now or did you have a different turbo before and now want the tunes "adjusted" for the the new turbo?

I'd also like to know this.

.
 

Harleyx

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I am glad to pay for any tunes write for me. It's tunes! The brain for your truck! It's business- I know how it is. I don't do free repairs in my small business- I expect to pay a business that performs work for me.
Problems these days is the general public think us business owners sleep in money(complete opposite ) and want it all for free esp performance side of parts. Yet u will pay infinite dollars on your itunes, apps etc (just and example ).

I paid full price for tunes and was told it would be a free tune update if needed or if my setup changed. I simply went from a stock turbo to a s300 and needed shifting changed. No biggie. Ted wouldn't even take my money before slamming the phone down. They claim they didn't even have me in their system as a paying customer!
 

Harleyx

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I am glad to pay for any tunes write for me. It's tunes! The brain for your truck! It's business- I know how it is. I don't do free repairs in my small business- I expect to pay a business that performs work for me.
Problems these days is the general public think us business owners sleep in money(complete opposite ) and want it all for free esp performance side of parts. Yet u will pay infinite dollars on your itunes, apps etc (just and example ).

Manual labor and changing a few numerical values on a tuning table to shift later is far from the same thing my friend.
 
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