it's just clear that customer service has been lost between the "take all dollars" mentality that diesel shops have now a days.
This goes 2 ways...it sounds to me that you have already gotten several free rewrites. As some point, I would expect a modest charge for the labor/time involved. There is a "give me everything for cheap or free, you don't need to make a profit to keep your doors open" mentality from a lot of the diesel crowd these days...one that I attribute to the many people coming over to our industry from the import scene and expecting to get diesel products for honda prices. I know a LOT of people in this business and the overall mentality from us shops is NOT "take all dollars", it's "offer good products at fair prices that still allow us to pay our staff, feed our families and grow our business". We are NOT a bunch of overpaid CEOs sitting in fancy offices raking in the cash, despite what you might think...we work our butts off for what we earn...cut us some slack!
It doesn't matter what tuner you are talking about, they all have a lot of time involved in what they do, whether it's dyno time, class time, "live tuning" time, personal seat time...it isn't something you just sit down and do in 4 seconds. You may think it's "just a few clicks", but the reality is that it is their livelihood, a skill they have crafted over a period of time, you are paying for their experience and knowledge just as much as you are paying for those "clicks". If that bothers you, please just purchase the tuning software and do it yourself...otherwise, pick your tuner and pay what they need you to pay to get their product and the necessary updates as you change your combination.
Harleyx said:
Guess a 100 tunes a day at 65 a pop (6500 per day) isn't enough to take care of paying customers.
BTW, this sounds a little bit like "let the 1% pay, I should get mine for free". Socialism for diesel tuning now? You don't get to go to the grocery store and tell the cashier "I saw that the guy in front of my had $300 in groceries, what you made on those should more than cover mine...besides, I've shopped here a bunch already." What difference does it make how many other tunes a tuner has sold that day and how much they made on them. For all you know, out of that 100 tunes, a bunch of them may have been FREE re-writes like you have already gotten several times. Regardless, the money they brought in doing tuning for other people has NOTHING to do with the cost of doing tuning for you.