I had a very similar experience. I would have been perfectly happy to work with Mike and Charles to solve the deficiencies with the KEM tunes. Unfortunatly they chose NOT to respond. I have multiple emails into them spanning a week's period with zero response (going on 3 weeks ago.)
I have multiple emails with you as well as phone conversations, last email was 8/13/2012 HARDLY 3 weeks ago!!!
The driveability of the truck is very bad on KEM tunes. Total incompatibility with cruise control, the trans tunes are either slushy and shuddering or shifting so hard it's like it's going to break something.
You mentioned that the trans was shifting too hard for your liking and I explained that you can load the lower power level with the trans and then reload just the higher engine power level to get the softer shifting.
Without any support I had to give up, unload the KEM tunes and go back to H&S - which run flawlessly by the way.
With the severe driveability issues, it's kind of pointless to discuss the lack of promised power, however I was very willing to work on it. KEM chose not to respond. Not much else I could do.
WHAT?? I have a long list of emails going back and forth with you answering all of your questions and concerns including LONG phone conversations, how is that not support?
The lure of 500RWHP and 20+mpg while maintaining clean emissions I believe is the Unicorn of these trucks.
I guess we bought the Unicorns then...
In my experience and testing, the KEM Green Card tunes do NOT perform as advertised, they cause driveability issues and are not well supported by the manufacturer.
I'm done with this and have ordered deletes.
I'd love to get my $300 back, but I suspect that's not going to be possible.
Let me ask you a few questions, not for me as I know the answers but for everyone else out there that has not seen the numerous emails nor have been on the lengthy phone calls...
In what gear did you do the runs on?
Was the dyno a loaded Eddy current dyno?
And Most importantly, did you do a stationary regen before each dyno pull so a fair comparison can be made?
As we discussed, all of your runs were low on power and you said that you did not do a regen before the dyno event.
Level four in regen on the dyno, looks like the same power levels as you...