First off, there are some awesome people on this forum. I logged in today to 4 new PM’s. Two people offered up either core injectors, or injector solenoids to help me get back on the road. Another individual, who I purchased the HB Jr. from, offered to buy the pump back from me so I could free up some cash.
For anyone reading this thread and thinking I am trying to stain MPD/MFI’s name, that isn’t the case. I’ve given plenty of opportunities for this issue to be resolved amicably for both sides.
Here is a timeline of events:
5/6/14 – Injector cores arrive at MFI.
5/8/14 – Credit card payment for injectors.
5/9/14 – Injectors ship.
5/13/14 – Injectors arrive.
5/17/14 – Injectors are installed.
5/20/14 – Initial contact is made with MFI (Greg) regarding a potential issue. At this point I am confident that air in the HPO system is not the issue. He advises that I do a CCT/PERDEL test (which I’ve already done).
5/30/14 – Injectors arrive at MFI to be gone through again. Greg informs me that they all perform flawlessly on the bench, and recommends I begin troubleshooting other components. Given MPD’s reputation for quality, I take their word for it and begin working my way through other components.
6/9/14 – Additional sets of injectors cores arrive at MFI. Credit is supposed to be issued to my Visa card.
6/10/14 – My injectors are delivered and re-installed. I begin the process of replacing parts in an effort to rectify the issues. I do not have exact dates for all of the parts I purchased, but here is a general summary.
-IDM.
-ICP/IPR
-UVCH/Gaskets/Pigtails
-HPOP (2x, once with a used 17* pump and again with HB Jr.)
7/15/14 – I receive a credit card notice that my account is overdrawn. Upon further investigation I realize my credit for additional injector cores was never issued. I attempt to contact Greg, but discover he is no longer working at MFI. I then contact Bobby, with no reply.
7/25/14 – I contact Craig regarding my core credit. He tells me to call the shop, which I do, and finally receive my 40-day overdue core credit. No apology for holding my money. The person on the phone actually seemed rather rude.
8/07/14 – After exhausting all other possible causes, I contact Craig regarding the perpetual injector issues. He replies that I can send them back in ‘and I will be taken care of’. I ask when I should send them, and when is the soonest they will be looked at. No reply.
8/13/14 – I again contact Craig in an attempt to get my injectors looked at. No reply.
8/20/14 – For the third time, I attempt to contact Craig regarding my injectors. No reply.
8/31/14 – I contact Craig for a fourth time, and finally receive a reply. He informs me he will personally go through my injectors as soon as they are delivered.
9/2/14 – Injectors are sent back to MFI for the second time (both paid for by me). Box has ‘ATTN CRAIG’ and ‘INJECTORS-UREGENT’ written on it.
9/6/14 – Injectors are delivered at MFI.
9/8/14 – Contact Craig to confirm injectors arrived, and ask for an ETA on when they will be back in my hands. No reply.
9/10/14 – Again contact Craig to ask if he has looked at my injectors, and give him a heads up that I need them back ASAP.
9/11/14 – Again, no reply from Craig. I decide to be the squeaky wheel and create a thread in their vendor section, as well send another PM.
9/11/14 – I notice that Craig has made numerous posts in their ‘Triple Turbo’ build thread, but has still not replied to my PM’s or the thread I created. I decide to escalate things in order to hopefully get some attention.
9/12/14 – I finally receive a rude reply from Craig, giving excuses for why my injectors had not been touched and that he “isn’t always available to reply to PM’s” (but he can post in other threads?)
9/12/14 – I tell Craig not to bother with my injectors. That I would like a refund and a set of cores, and we can put this behind us. He tells me a ‘refund is not an option’ and that my injectors will be built Monday and overnighted. I am also informed that I am 'lucky' they are honoring the injector warranty, given i removed solenoids to confirm improper armature clearance before sending them back.
9/16/14 – Injectors arrive back to me.
9/19/14 – I return home from a business trip, find damaged injectors, and create this thread. The rest is already open to the public, so no need to expound further.
Draw your own conclusions. Just keep in mind that I did not bring my issues to the forum until after 4+ months. Dragging a company through the mud would have been immediately running to the forum and complaining 'my truck won't run'. Instead, I did my best to remain patient and troubleshoot the issues logically.
I was also not asking for a groundbreaking one-off build here that would require patience. A set of 160/100 injectors are nothing new, and any number of vendors on this forum are capable of fulfilling that request.
If a couple of cracked injector solenoids were the only issue I had, there is no way this would have escalated to where we are today. However, every aspect of this ordeal has reflected shoddy workmanship and business practices on behalf of MPD/MFI. Sure, some of them are related to an individual who is no longer working for the company, but my response to that is: chose your employees more carefully. The customer should never be responsible for bearing the burden of your employee’s incompetence. I’m not sure if the improper packaging was just a final “F*ck you” after stirring things up in their vendor section, or if that is actually the way they conduct business, but in either case it perfectly summarizes the issue I’ve had. No pride in the product they offer.
Not once have I received an apology for anything on MPD/MFI’s end.
No ‘sorry our employee sold you a set of defective injectors’.
No 'Your injectors are clearly FUBAR, we'll send you a set of good ones free of charge, just return the defective ones'.
No ‘sorry we dropped the ball on issuing your core credit’.
No ‘sorry we took so long to have your injectors re-rebuilt and shipped back to you’.
No ‘sorry we have been difficult to get ahold of’.
Nothing.
I really wish I had been able to create a thread praising MPD/MFI for building an awesome set of injectors, or for their impressive customer service, but sadly that isn't the case.
To Craig, Bobby and anyone else from MPD/MFI, here is my piece of advice. Just because you are a 'trusted' vendor of this forum now doesn't mean anything if you allow compromises in your quality and integrity. Stealth, Dozer's, Go-Go and Black Widow were all trusted vendors on the forums at one point. Where are they now?
