Look everyone, I started this thread looking for a rebuild kit. After two conversations over the phone I was given the impression that no warranty existed. I was ok with that and immediately started looking for parts and local shops to do the work. I spent my time and money in parts and labor, only to find out on a forum that a warranty existed. I was not looking for a warranty. I wasn't trying to bash anyone or any product, this thread evolved in this mess.
My truck started smoking wednesday, I called elite thursday morning and left a message. I called back friday, and spoke with Levi. I never heard the word "warranty" come out of his mouth. I did ask if it will be covered under a warranty, he basically said to send it in. I agree that on our initial conversation I didn't know my exact purchase date, but we both agreed to look into it.
At this point, myself as a customer would have liked to hear a game plan. "Jeff, yes there is a one year warranty on your turbo, ONLY if it meets all the criteria, so double your check purchase date, pull turbo, send it in and we will go from there. We will certainly do your best to help you out." That's all i would have needed to hear on friday, to feel good about sending it in first thing monday. I also asked if uses a stock rebuild kit, and he said he would check into it. My plan was to send it in, because there might be a chance its covered.
I called back first thing monday and spoke with levi, again. I wanted to see if i needed put anything in the box with the turbo before I shipped it out. Not once did he ask me when me when my purchase date was. He never gave me impression that a warranty existed, and said that I can send it in and it WILL be $600 to rebuild it. At this point I asked if there was a warranty and he said no. And he told me it uses a stock rebuild kit since its a 71, so thats the one to order. So I decided to see what it takes to rebuild it locally.
I hung up the phone on monday, a bit bummed, but you pay to play and I moved on.... So started researching how to get my turbo fixed myself.... I started this thread looking for help, bought a rebuild kit and installation parts, and paid a shop to open up the turbo to see if i needed order more parts. That should have been the end of this thread!!!
Then I find out a warranty does exist 4 days later, and I was told today by Fast 6.0 to send it in after I decided to have it fixed locally and pay out my own pocket. I wasn't looking for warranty help I was looking for a rebuild kit. All this warranty talk started on this thread. So I'm frustrated is all, I just want my truck fixed. I don't need to hear that people are trying to help me and i'm blasting them for it! So yes i'm the asshole that is expecting every performance diesel shop shell out cash.... all I wanted from elite was a feeling that they were going to try to help me out from the beginning which I did not get. I guess we can chalk that off as miscommunication... it happens.