DZL JIM
Member
I have spoken with Gary about the pumps many times. He is always working to make updates to correct issues that he comes across. Fix one thing and move on to the next, it seems, and his end goal now will be a very impressive pump.
Overall I'd say his customer service for warrantied pumps has been very acceptable. He's a very busy guy, but any time I have called he has gotten right back to me and gotten the customers taken care of ASAP.
Only time will tell if he can get all the bugs worked out. It's just unfortunate for those that spend a lot of $$$ on a pump to have continued issues with them until just giving up.
Overall I'd say his customer service for warrantied pumps has been very acceptable. He's a very busy guy, but any time I have called he has gotten right back to me and gotten the customers taken care of ASAP.
Only time will tell if he can get all the bugs worked out. It's just unfortunate for those that spend a lot of $$$ on a pump to have continued issues with them until just giving up.